Terms & Conditions – Day Tours Booked Online

1. General Information

These Terms & Conditions apply to all day tours sold by Vestfirskar Ævintýraferðir (West Travel). By booking a tour, the customer agrees to these terms.

2. Booking & Payment

  • All bookings must be made through our website, email, or authorized partners.
  • Full payment is required at the time of booking unless otherwise agreed.
  • A booking confirmation will be sent via email once payment is received.

3. Cancellation Policy

  • More than 24 hours before departure: Full refund.
  • Less than 24 hours before departure: As mutually agreed for each booking.
  • Ship Cancellation (e.g., Due to Weather): Full refund.
  • No-show: No refund.
  • Cancellation requests must be sent via email or through the booking platform.

4. Changes by Customer

  • Changes to bookings are subject to availability.
  • Changes requested less than 24 hours before departure may not be possible.
  • Additional charges may apply if the new service is more expensive.

5. Changes & Cancellations by Company

  • West Travel reserves the right to cancel or modify tours due to weather, safety concerns, or operational reasons.
  • In case of cancellation, customers will be offered:
    • A full refund, or an alternative tour/date

6. Weather & Safety

  • Tours operate in most weather conditions; however, safety is always the priority.
  • Customers are responsible for wearing appropriate clothing and footwear.

7. Pickup & Timing

  • Customers must be ready at the designated pickup location at the scheduled time.
  • Delays may occur due to traffic or weather conditions.
  • No refunds will be given for missed tours due to late arrival.

8. Responsibility & Liability

  • Customers participate in tours at their own risk.
  • West Travel is not responsible for loss, damage, or theft of personal belongings.
  • West Travel is not liable for delays or disruptions caused by circumstances beyond our control (e.g., weather, road closures).

9. Health & Fitness

  • Some tours may require a moderate level of fitness.
  • Customers must inform us of any medical conditions that may affect participation.

10. Children Policy

  • Children must be accompanied by an adult.
  • Age restrictions may apply depending on the tour.

11. Insurance

  • We recommend that all customers have valid travel insurance covering activities included in the tour.

12. Complaints

  • Any complaints must be raised during the tour or shortly after so we can address them promptly.

13. Governing Law

  • These terms are governed by the laws of Iceland.